Standard of Service Agreement

Members of DuPage Doula Network Agree to the Following:

Quality training and skill development

  • Certified (or actively working toward certification) by an approved organization

  • Remain a member in good standing of certifying organization

  • Commit to ongoing professional improvement and education

  • Employ self-care routines to maintain good health & to prevent burnout

Peer accountability and support

  • Participate in mentorship program for new doulas

  • Submit info for yearly review including self evaluation and client survey

  • Attend at least 2 DDN doula enrichment meetings each year

  • Collaborate and cooperate regularly with local birth workers

  • Pay yearly dues to contribute to DDN’s goals

Positive community relationships

  • Maintain respectful and open communication with health care providers

  • Understand local hospital policies & procedures and how those relate to boundaries and doula scope of practice

  • Wear professional attire appropriate for birth setting, and be prepared to show ID

  • Create strong recommended referral list for area of service

  • Promote local businesses that serve growing families


Superior client care

  • Provide at least one prenatal & one postpartum meeting for birth doula clients

  • Keep client confidentiality (see Confidentiality Agreement)

  • Respect and be aware of differences in culture, ethnicity, family structure, traditions, language, and birth preferences

  • Attempt to go “above and beyond” expected level of service

  • Respond promptly to client texts, emails, and calls

  • Maintain updated resources list for clients


Integrity in business practice

  • Charge a fee reasonable for target area and doula’s experience level

  • Arrange DDN member backup (or similarly qualified care) in the event of doula unavailability

  • Refrain from attending planned unassisted birth

  • Remain within scope of practice of certifying organization

  • Use social media appropriately (see Social Media Agreement)

 

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